Privacy Policy
1. Introduction
Ripli is a social media management platform that enables users to manage their social accounts, respond to comments on posts and ads, and receive AI-generated reply suggestions. This privacy policy explains how we collect, use, and protect your information.
2. Information We Collect
2.1 Account Information
- Name and email address (when registering directly or via Google OAuth)
- Password (when registering directly)
- Company/organization name
- Google account information (when using Google OAuth)
2.2 Social Media Integration
- Instagram Business account data
- Facebook Business account data
- LinkedIn Business account data
- YouTube account data
- Posts, comments, and advertising data from connected accounts
- Social media interaction history
2.3 Payment Information
- Credit card or PayPal information (processed securely through Stripe)
- Billing address and payment history
- Subscription plan details
2.4 Usage Data
- AI-generated responses and editing history
- Comment interaction patterns
- Feature usage statistics
3. How We Use Your Information
- To provide social media management services and AI-powered response suggestions
- To process payments and manage subscriptions
- To authenticate your identity and maintain account security
- To integrate with Instagram and Facebook APIs for post and comment management
- To generate contextual AI responses using ChatGPT API
- To improve our services and develop new features
- To communicate important updates and service information
4. Third-Party Services
- Google OAuth for authentication
- Google Analytics for website analytics and performance monitoring
- Meta (Facebook and Instagram) APIs for social media integration
- LinkedIn APIs for professional network integration
- YouTube APIs for video content management
- Stripe for payment processing
- OpenAI (ChatGPT) API for generating response suggestions
Each third-party service has its own privacy policy and terms of service. We recommend reviewing these policies to understand how they handle your data.
5. Data Storage and Security
- All data is encrypted during transmission and storage
- Social media credentials are securely stored and managed
- Payment information is processed and stored by Stripe
- Regular security audits and updates are performed
6. Your Rights and Choices (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate personal data
- Right to erasure (right to be forgotten)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision making and profiling
- Access and update your account information
- Disconnect social media accounts
- Request deletion of your account and associated data
- Opt-out of AI-generated responses
- Cancel or modify your subscription
- Export your data
To exercise any of these rights, please contact our Data Protection Officer at privacy@shiftcore.de. We will respond to your request within 30 days.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal information and social media data within 30 days, except where we are required to maintain records for legal or business purposes.
8. Updates to Privacy Policy
We may update this privacy policy periodically. We will notify you of any significant changes through your registered email address or when you next log in to the application.
9. Contact Us
If you have questions about this Privacy Policy or your data:
Email: support@shiftcore.de